support@meoky.com
To expedite the resolution of your issue, please be sure to provide a purchase screenshot when asking an after-sales question. For product-related issues, please include pictures or videos showing the problem in question.
topegg02@outlook.com
20th Floor, Building T2, Haiyuancheng, Pinghu Street, Longgang District, shenzhen, Guangdong / 广东 - China, 518100
FREQUENTLY ASKED QUESTIONS
1. An order confirmation will be sent to your email address after you place your order. One or two days later, log in to your account (must be the email address filled in when placing the order), log in and click on ORDER, you can view your order information on this page, as well as the tracking number!
If you can't find where to log in, please click my account!
2. Another easy way to track your order, please click Order tracking!
Yes, all of our products are 100% free of harmful chemicals such as BPA, and are also eco-friendly. Our products are strictly tested by third parties and meet FDA food safety standards.
Meoky has been striving to explore trends and user preferences to launch new products. That means that some products may be restocked, but some, such as limited editions, may not. We cannot guarantee that the products sold on our website will always be available. In addition to this, the products offered on the website may differ from those on authorized retail platforms.
It usually takes 7 - 10 business days to deliver the order to you. However, due to the region and various factors, the delivery time is not fixed. You can check our shipping policy for more information.
We are proud to offer free shipping on all orders by standard shipping. You can also advance your product delivery time with expedited shipping or premium customization services. But you need to cover the additional costs incurred.
To start a return, you can contact us at support@meoky.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.