Frequently Asked Questions

Is Meoky drinkware FDA-approved and BPA-free?

Yes, all of our products are 100% free of harmful chemicals such as BPA, and are also eco-friendly. Our products are strictly tested by third parties and meet FDA food safety standards.

The Meoky bottle I bought is not listed on the website, why?

Meoky has been striving to explore trends and user preferences to launch new products. That means that some products may be restocked, but some, such as limited editions, may not. We cannot guarantee that the products sold on our website will always be available. In addition to this, the products offered on the website may differ from those on authorized retail platforms.

How long do orders take to process and ship?

It usually takes 10 to 25 business days to deliver the order to you. However, due to the region and various factors, the delivery time is not fixed. You can check our shipping policy for more information.

What does the shipping cost?

We are proud to offer free shipping on all orders by standard shipping. You can also advance your product delivery time with expedited shipping or premium customization services. But you need to cover the additional costs incurred.

How do I return my product?

To start a return, you can contact us at service@meoky.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

About Order

Who pays for the return shipping?

When a return is approved, the customer is responsible for the return shipping cost.

Can I cancel my order?

If you change your mind after placing the order, you can cancel the order by contacting us at service@meoky.com within 2 hours of the order confirmation. If you find mistakes in your custom design after placing the order, please contact us via email within 2 hours to modify the design, otherwise, the product will be processed according to the original procedure.

Will I receive a notification or a tracking number when my order ships?

Yes, an order confirmation will be sent to your email address after you place your order. You will also receive a tracking number when the order is shipped. 

How can I track my order?

An order confirmation will be sent to your email address after you place your order. You will also receive a tracking number when the order is shipped. Click Order Tracking here and input your tracking number to check the status of your shipment.

What payment options do you take?

PAYPAL