Return & Refund Policy

At MEOKY, we want you to love every purchase. If something isn't quite right, we're here to help.

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

This policy applies to purchases made directly through meoky.com. If you purchased your product from another retailer or website, please contact the original seller for return assistance.

1. Return Eligibility

To qualify for a return, your item must:

• Be returned within 30 days of delivery.

• Be unused and in its original condition.

• Include all original packaging, accessories, and tags, where applicable.

• Be accompanied by an order number or proof of purchase.

Non-Returnable Items

The following items are not eligible for returns due to a change of mind:

• Gift cards.

• Items clearly marked as "Final Sale" at the time of purchase.

• Personalized or custom-made products, unless they arrive damaged, defective, or incorrect.

Regular promotional or discounted products are subject to our standard return policy unless explicitly marked as Final Sale.

These restrictions do not affect any rights provided by applicable consumer protection laws.

2. How to Request a Return

To start a return, please contact our customer support team at service@meoky.com.

Please include:

• Your order number.

• The item you wish to return.

• A brief explanation of your return request.

• Photos of the product, if it arrived damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide return instructions, including the appropriate return address and shipping information.

Please do not send items back without contacting us first, as unauthorized returns may experience processing delays.

3. Order Cancellation & Modifications

We understand that plans can change.

If you need to cancel your order, please contact us at service@meoky.com within 24 hours of placing your order.

We will do our best to accommodate cancellation requests before your order has been processed or shipped.

For Personalized Orders

If you notice an error in your custom design, such as incorrect text, colors, or uploaded images, please contact us within 24 hours of placing your order.

Once production has started, we may be unable to make changes or cancel personalized orders.

If your order has already shipped, please refer to our return policy for available options.

Your statutory cancellation and refund rights remain unaffected.

4. Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipping, but sometimes things don't go as planned.

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at service@meoky.com as soon as possible.

Include your order number and clear photos showing the issue.

Our team will review your request and arrange an appropriate solution, such as a replacement or refund.

If the issue is caused by an error on our part, MEOKY will cover the necessary return shipping costs.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Due to Personal Preference

If you're returning an eligible item because you've changed your mind, ordered the wrong item, or no longer need it:

• You are responsible for return shipping costs.

• Shipping fees vary depending on your chosen carrier and location.

• Original shipping charges are generally non-refundable, except where required by applicable law.

Returns Due to MEOKY's Error

If you receive a damaged, defective, or incorrect product:

• MEOKY will cover the necessary return shipping costs.

• We will provide return shipping instructions or arrange an appropriate alternative solution.

• Eligible refunds will include applicable shipping charges where required.

Please contact our support team before returning any item so we can assist you with the correct process.

6. Exchanges

If you'd like a different color, style, or product, the fastest option is to request a return for your eligible item and place a new order.

Once your return has been received and approved, we will process your refund according to the original payment method.

For defective or incorrect products, please contact our support team so we can arrange a suitable replacement or other resolution.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved:

• We aim to initiate your refund within 1–2 business days after approval.

• Refunds will be issued to your original payment method.

• Depending on your bank or payment provider, funds typically appear within 3–5 business days, although some refunds may take up to 10 business days or longer.

If more than 15 business days have passed since your refund was approved, please contact service@meoky.com.

Refunds required by applicable law will be processed within the legally required timeframe.

8. European Union – 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving your goods, without providing a reason.

To exercise this right, please notify us at service@meoky.com within the applicable withdrawal period.

After notifying us, you generally have an additional 14 days to return the goods.

For eligible withdrawals:

• We will reimburse the product price and the cost of standard initial delivery, where required by law.

• You are responsible for direct return shipping costs where legally permitted and disclosed in advance.

• Refunds will be made using your original payment method, unless otherwise agreed.

• We will reimburse you within 14 days of receiving your withdrawal notice, subject to our legal right to withhold reimbursement until the goods are returned or you provide evidence of having sent them back.

Exceptions

The statutory right of withdrawal generally does not apply to products made to your specifications or clearly personalized for you.

This exception does not limit your rights regarding defective, damaged, or non-conforming goods.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

9. Contact Us

Have a question about a return, exchange, refund, or order cancellation? Our team is happy to help.

Customer Support: service@meoky.com

Official Website: https://meoky.com/

Please include your order number when contacting us so we can assist you more efficiently.